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Incident Management Software | Incident Management Mobile App

Incident Management

Streamlined process to combine user concerns across
multiple agencies on a single platform

Incident Management Software | Incident Management Mobile App

Incident management software is a responsive web & mobile app that lets people report concerns quickly and on the move. Just submitting an image, video or map-based report from the user’s smartphone alerts the right authorities.

Watch this video to see how it works

Incident Management Software |
Mobile Application


Civic authorities & city officials can catch up with the public they serve with quick & effective resolution of issues like faulty streetlights, exposed cables, broken pipes, illegal parking, etc. Technology that can be implemented from country-wide to state, city or even council level.


An efficient tool that allows consumers & staff to communicate or report problems in real-time to concerned officials. Perfect for large retailers, hospitals, airlines, hotels, corporates, small businesses & restaurants to facilitate speedy resolution & deliver better services.
Crime Prevention

Crime Prevention

Enable information-sharing between people and police to build safer communities. Residents can report crime or illegal activities in their neighborhood and engage with local law enforcement agencies. Anonymous & accurate real-time reporting to improve quality of crime data.

Educational Institutions

Improve surveillance and enhance safety & security on campus. Assist students & faculty to summon help or report concerns like lost items, bullying, violence or misconduct. Universities can send alerts & emergency information to users via push notifications.

Incident Management Software is an application that can be modified for any type of image or map-based reporting – from helping resolve larger citizen issues to helping consumers report products & services. A streamlined process to combine user concerns across multiple agencies on a single platform.

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Intelligent Routing

Allocate the correct person, team, or official based on nature of complaint, category, location or priority. Streamlined process flow right from the time a complaint is reported until it is resolved.

Efficient Processing

Clear mapping of issues raised from start to end. Issues can be closed, escalated, reopened & reassigned by staff. Reroute escalations to higher authorities for necessary action to be taken.

Total Control

Intuitive dashboard offers real-time insight into complaint status & in-depth performance reports. Staff can monitor progress, resolve issues & update users via IM or push notifications on the admin app.

Faster Resolution

Direct chat functionality with users cuts average response time in half by locating, assessing & resolving concerns in minimum time. Notifications on either end helps tracks progress, promotes efficiency and ensures a positive experience.

KPI Dashboard

Exclusive app for topmost authority, elected officials, CEOs & business leaders aimed to deliver clear insights into the key performance indicators (KPIs) of concerned departments at a glance & to track overall progress.


Features like Geo-fencing & Geo-positioning ensures that users are located quickly so that officials can make effective decisions in case of emergencies. Submitting a complaint delivers user’s exact location coordinates.

Easy Customization

Manage users and access to the app with user filtering and blocking. Add new jurisdictions, departments, categories or team members. Tweak notification rules & localization settings.

Stay Flexible

Integrate other services as and when needed with complete flexibility to work with additional departments at any time. Provide additional functionalities to users at country, city or council level.

Security Advantage

Secure & safe communication with authorities. Secure online desktop and database access for managing reports. Designed for compliance with data protection and investigation protocols.

Incident Management Software lets users report issues to the exact people who are responsible for fixing them

The incident tracking system enables real-time incident reporting, tracking, investigating, and resolving incidents in a streamlined, automated manner. Implementing an effective incident response software helps officials to respond in a timely manner, investigate and resolve incidents quickly.

The incident reporting software can also double up as an emergency response system ensuring that any incidents are reported in seconds to the response team. Officials can be updated in real-time by sharing images or video of the incident by either the communicators or front-line staff, thereby enabling quick decision making and problem resolution. Additionally important alerts and notifications can be sent out to one or more devices to direct staff to specific areas.

Incident Management Mobile App for Sharjah Government

Neologix designed and developed a hybrid mobile app for incident reporting and feedback from public users to raise the level of performance of the Sharjah Government. The incident management software helped resolve public issues quicker by facilitating coordination among the various government departments. This incident management mobile app is part of an initiative to improve quality of public services by all government departments of Sharjah and to deliver efficient customer service by working on suggestions, observations and ideas received from the public.

See Incident Management App Case Study

Incident Reporting App for your Organization

Neologix is a trusted partner of choice for global businesses, with a proven track record in developing mobile applications & website solutions for the Sharjah Government and other public sector initiatives in USA, UK, UAE and other countries.

If you have any questions about our products or services,
we’d love to help.

Our Featured Project

Sharjah Government Incident Management App is an initiative to bring a better living in Sharjah by delivering quality customer service for all government departments. Public can send feedback or report complaints regarding any department by taking a picture or video as a proof and posting it directly from their phones.

Neologix developed the app using hybrid mobile app technology (PhoneGap) for Android and iPhone platforms.

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