Challenge:
A manufacturing firm that produces medical equipment like ultrasound and handheld scanners approached us with a unique requirement. They had several production facilities and many employees, which made collaboration, communication, and document management exceptionally challenging. Most importantly, they also faced stringent regulatory compliance requirements and needed to maintain high quality and safety standards.
Solution:
After evaluating various options, our customer implemented SharePoint as their collaboration, quality control and document management platform. The implementation process involved the following steps:
Planning: The IT team of our customer worked with Neologix to develop a detailed plan for the deployment of SharePoint. The program included identifying the business requirements, listing out processes that could be automated, creating a governance model, and defining the project timeline and budget.
Configuration: Neologix, based on the customer’s requirements, configured SharePoint to facilitate site collections, document libraries, workflows, and security settings.
Integration: We integrated SharePoint with their existing enterprise resource planning (ERP) system and other applications, such as quality and safety management systems. This made access to information from multiple Management Information Systems easier and more secure.
Migration: Neologix helped migrate their existing content from their shared drives and other systems to SharePoint. This process involved cleaning up and organizing the content to ensure it was properly labeled, categorized, and tagged.
Training: Neologix provided training to client employees to help them understand how to use SharePoint effectively. The training covered document management, collaboration, and workflow automation.
Neologix also provided training and user manuals to ensure that the customer can easily handle the support request from their frontline users. This made the adoption of the application easier.
We also provided one-to-one training for administrators and trainers so that they could ensure that the change management happened smoothly.
Results:
Our SharePoint implementation helped our customer to achieve the following benefits:
Improved collaboration: SharePoint provided a centralized platform for employees to collaborate on projects, share documents, and communicate across different facilities and departments.
Streamlined processes: The implementation of workflows helped to automate manual processes, such as purchase orders, production orders, and quality control checks. This resulted in faster turnaround times, reduced errors, and improved efficiency.
We also streamlined the inventory and stock management so that the manufacturing facility had a clear idea of their access to available inventory for manufacturing their products.
Enhanced compliance: SharePoint’s security features and audit trails gave our customer more control over their content and helped them comply with regulatory requirements.
Increased productivity: With a centralized platform for collaboration and document management, employees could work more efficiently, resulting in increased productivity.
Access to the current inventory status and manufacturing plan ensured that items in stock were always available before the assembly of the final product, which avoided a lot of confusion during the final assembly process.
Overall, the implementation of SharePoint helped our customer improve collaboration, streamline processes, enhance compliance, and increase productivity. This ultimately resulted in improved business outcomes and a more competitive position in the market.
