Challenge:
Our existing customer is a power generation company that operates in the energy industry. They faced the challenge of managing their vast and complex knowledge base, which included operating procedures, maintenance manuals, regulatory compliance documents, and safety guidelines. They found their existing system for managing all the company knowledge needed to be updated as they needed to share information effectively across their teams and departments.
Solution:
After evaluating various options with Neologix, the company decided on SharePoint as their knowledge management platform. The implementation process involved the following steps:
Planning: Our customer worked with Neologix to develop a detailed plan for deploying SharePoint as a knowledge management platform. The plan included identifying the business requirements, creating a governance model, and defining the project timeline and budget.
Design: Neologix designed a custom user interface following corporate branding guidelines and an intuitive navigation structure for the knowledge management platform to provide a welcoming user experience.
We also designed a good search experience using eDiscovery, which allowed our customer employees to search and identify relevant electronic information across various sources, including email, documents, instant messages, and other digital data. Employees now could do keyword and query-based searches, as well as filters for date ranges, sender and recipient addresses, and other criteria.
We designed a search system to protect sensitive data during the discovery process, such as the ability to place permitted holds on data and review and redact data before exporting it.
Overall, the search feature we developed was a powerful tool that helped every employee streamline the discovery process, reduce costs, and mitigate risk.
Configuration: Neologix configured SharePoint to meet the Customer’s requirements, including setting up site collections, document libraries, lists, metadata, and security settings.
Content creation: Our customer teams and facilities created and migrated content to the knowledge management platform, including best practices, procedures, safety guidelines, and equipment manuals.
Training: Neologix provided training to their employees to help them understand how to use the knowledge management platform effectively. The training covered topics such as navigation, search, and content creation.
Neologix tailored training for the customer employees to different levels of expertise, from beginner to advanced users. Training programs Neologix provided offered both in-person training sessions, video manuals and online courses.
Results:
The SharePoint implementation as a knowledge management platform helped our customer to achieve the following benefits:
- Improved knowledge sharing: The knowledge management platform provided a centralized platform for employees to access and share knowledge across their teams and departments, resulting in improved collaboration and knowledge transfer. While keeping secure information secure with proper permissions.
- Increased productivity: With a centralized platform for knowledge sharing and retrieval, employees could work more efficiently and avoid redundant work, resulting in increased productivity.
- Enhanced safety and compliance: The knowledge management platform helped to ensure that employees had access to up-to-date safety guidelines and regulatory compliance documents, resulting in improved safety and compliance.
- Improved decision-making: The knowledge management platform provided easy access to critical information, enabling employees to make informed decisions and drive better outcomes.
- Reduced risk: Our customer effectively used the knowledge management platform to reduce the risk of errors, incidents, and downtime by providing employees with accurate and up-to-date information.
Implementing SharePoint as a knowledge management platform helped the large power generation company to improve knowledge sharing, safety, maintenance, and compliance.
